FAQ

An eSIM (embedded SIM) is a digital SIM built directly into your device. It lets you activate a mobile data plan without inserting a physical SIM card. You can download, activate, and manage multiple eSIM profiles right from your phone’s settings — perfect for travelers who want quick setup and reliable data anywhere in the world.

To check if your phone supports eSIM:

• Dial *#06# on your phone.

• If you see an EID number displayed, your device supports eSIM.
  You can also check your phone model on the manufacturer’s website for eSIM compatibility.
  (Most iPhones after iPhone XS, and most Android phones released after 2020 support eSIM.)

Your eSIM QR code is valid for 60 days from the date of purchase.
Once installed, your plan activates immediately, so we recommend scanning the QR code just before you travel or upon arrival, using a stable internet connection.

• Data-only plan: Provides high-speed internet for browsing, maps, social media, and messaging apps.

• No calls or SMS: Voice calls and text messaging are not included.

• Daily data reset: Usage resets at UTC+8 time zone daily.

• Speed throttling: After your high-speed data limit is reached, speed reduces to 128 Kbps, but you remain connected.

• Instant activation: Plan starts immediately upon installation of your eSIM.

Delivery: Your eSIM QR code will be sent via email — no physical SIM card will be shipped.
Internet required: Please ensure a stable connection during setup.

Installation steps:
For iPhone (iOS):

1. Go to Settings → Cellular → Add eSIM.

2. Select Use QR Code and scan your eSIM QR code.

3. Turn on Data Roaming and set this eSIM as your primary data line.

For Android (Samsung, Google, etc.):

1. Go to Settings → Connections → SIM Manager → Add Mobile Plan / eSIM.

2. Scan your eSIM QR code.

3. Turn on Data Roaming and select this eSIM as your data source.

💡 Tip: Most users complete installation in under 3 minutes.

Each eSIM QR code can be installed only on the same device multiple times (for example, if you reset your phone).
However, it cannot be transferred to another phone once activated. Please make sure to install it on the device you’ll use for travel.

Yes, most of our Global Travel eSIM plans support personal hotspot (data sharing).
Please note that hotspot availability may vary depending on the destination country or local network policy.

If your eSIM does not connect automatically:

1. Turn Airplane Mode on and off.

2. Make sure Data Roaming is enabled.

3. Restart your device.

4. If still not connected, manually select a local network under Mobile Network settings.
   If the issue continues, please contact our support team for quick assistance.

Currently, most eSIM plans are one-time packages.
If you need more data or extra days, simply purchase another plan and scan the new QR code — you can store and manage multiple eSIMs on your device.